Not quite ‘Undercover Boss’ at APOC Aviation
“A surprise visit to our warehouse sparked a new initiative at APOC” says Max Lutje Wooldrik, CEO – APOC Aviation
Rotterdam, June 2nd 2021: As APOC Aviation inducts a significant quantity of A320 and B737 components from recent and current teardown activity, and market activity begins to ramp up, CEO Max Lutje Wooldrik decided to spend a day experiencing the challenges his team faces to deliver the faultless service customers expect. Since the Company started six years ago APOC Aviation has an enviable record of less than 1% returns which puts them in the top performance sector in the industry. The influx of stock means that APOC is building further warehouse capacity and the team is developing new processes to maintain efficiency.
“I believe it is important for all of APOC’s employees to understand how our systems work. So starting with myself, everyone in sales, finance, technical and administration will spend a day working in the warehouse to understand how we organise the intake, examination, selection and dispatch of parts. As a business we are very focused on new technologies and our benchmark component management system ‘Alicanto’ is the only programme in the world that updates stock live every five seconds – we all need to be on the ball, 24-7.”
APOC’s Warehouse Manager, Sing Lo, says the business is seeing a steady upturn in demand as airlines begin to increase flight frequency and aircraft are brought out of COVID-induced storage. “We’re shipping more larger items at the moment such as nacelles and landing gear. However, the fast-turn smaller components require just as much attention. The new warehouse in Rotterdam, combined with effective stock deployment to our hubs in Asia and North America means that not only precise control for APOC but also 100% transparency of the whereabouts of all orders for our customers at any time has to be guaranteed. Enabling them to plan their MRO programmes with faster turn-around-times saves money and guarantees dispatch reliability.”
Karim Grinate, Vice President Component Sales, concurs with the objectives of the initiative. “It was a surprise for us all to see Max packing parts and inspecting repairs. Sharing the working day was great for the morale of the warehouse team, who are often the unsung heroes in our business. I am on the fast-track learning curve next week – and much as we all think we know what the team does day to day, I am sure it will be an eye-opener.”